Privacy Policy
Effective Date: 05 August 2025
Business Name: Good Karma Tours
Contact: Rebecca Joselyn
Email: info@goodkarmatours.com
1. Introduction
At Good Karma Tours, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, services, and communicate with us.
By accessing our website or engaging with our services, you agree to the terms of this Privacy Policy.
2. What Information We Collect
We may collect the following types of personal information:
Contact Information: Name, email address, phone number
Booking Details: Travel dates, preferences, number of guests
Payment Information: Credit/debit card details (processed securely by third-party payment providers)
Communication Data: Emails, messages, reviews, and any other correspondence
Website Usage Data: IP address, browser type, pages visited, time spent on site (collected via cookies and analytics tools)
3. How We Use Your Information
We use your personal data for the following purposes:
To process bookings and provide travel services
To respond to your enquiries and customer support requests
To send booking confirmations, updates, or promotional emails (only with your consent)
To personalise your user experience on our website
To improve our services, marketing efforts, and customer satisfaction
4. Legal Basis for Processing
We rely on the following legal grounds to process your data:
Contractual obligation: To fulfil your bookings and provide requested services
Consent: For marketing communications and newsletters
Legitimate interest: To enhance user experience and improve our offerings
Legal compliance: Where required by law or regulation
5. Sharing Your Information
We do not sell, rent, or trade your personal data. We may share your information with:
Trusted partners involved in fulfilling your booking (e.g. tour guides, transport providers)
IT service providers and payment processors who help us operate securely
Legal authorities where we are legally required to disclose information
All third parties are required to keep your data confidential and comply with data protection laws.
6. Data Storage & Retention
We securely store your data on protected servers. Personal data is retained only for as long as necessary:
To fulfil the purposes outlined above
To comply with legal or regulatory obligations
To resolve disputes and enforce agreements
7. Your Rights
You have the right to:
Access the personal data we hold about you
Correct inaccuracies in your personal data
Withdraw consent at any time (for marketing)
Request erasure or restriction of your personal data
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of your rights, contact us at info@goodkarmatours.com.
8. Cookies & Tracking
Our website uses cookies to:
Understand user behaviour and preferences
Improve site functionality and performance
Offer tailored content and promotions
You can manage cookie preferences in your browser settings. Continued use of our site implies consent to our cookie policy.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their content, privacy practices, or data handling. We recommend reviewing their privacy policies before sharing any personal data.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the “Effective Date” will reflect the most recent revision.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Rebecca Joselyn
info@goodkarmatours.com