Terms and Conditions
Effective Date: 05 August 2025
Business Name: Good Karma Tours
Contact: Rebecca Joselyn
Email: info@goodkarmatours.com
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1. Introduction
These Terms and Conditions govern your use of the services and website operated by Good Karma Tours (“we,” “us,” or “our”). By booking a tour or using our website, you agree to be bound by these terms.
If you do not agree to these Terms and Conditions, please do not use our services.
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2. Booking & Payment
• A booking is only confirmed once we have received full or agreed partial payment.
• Prices are quoted in GBP (£) unless otherwise specified.
• Payment can be made via our online platform, bank transfer, or secure payment gateway.
• All prices are subject to change until a booking is confirmed.
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3. Cancellation & Refund Policy
• More than 14 days before the tour date: Full refund (minus any transaction fees).
• 7–14 days before the tour date: 50% refund.
• Less than 7 days before the tour date: No refund.
• If we must cancel a tour (e.g. due to weather, safety concerns, or unforeseen circumstances), you will be offered a full refund or reschedule.
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4. Amendments
Requests to amend bookings (dates, group size, etc.) must be made in writing to info@goodkarmatours.com at least 72 hours in advance. We cannot guarantee changes but will do our best to accommodate.
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5. Liability
Good Karma Tours is not liable for any personal injury, illness, loss, damage, or delay sustained during the tour unless caused by our proven negligence.
All guests are responsible for ensuring they are fit to participate in tours and must disclose any medical conditions in advance.
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6. Insurance
All guests must have their own travel insurance that covers medical expenses, cancellations, accidents, and personal belongings. Good Karma Tours is not responsible for costs arising from illness, injury, loss, theft, or other unforeseen circumstances during the tour. Proof of insurance may be requested before participation.
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7. Tour Itinerary & Conditions
While we strive to deliver the advertised experience, tour itineraries may be subject to change due to local conditions, weather, or unforeseen circumstances.
We reserve the right to replace, change, or cancel any part of the tour for safety or operational reasons.
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8. Conduct of Participants
Guests are expected to behave respectfully to our team, guides, local communities, wildlife, and fellow travellers.
We reserve the right to remove any guest from a tour without refund if their behaviour is deemed disruptive, unsafe, illegal, or disrespectful.
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9. Intellectual Property
All content on our website — including text, logos, images, videos, and branding — is the intellectual property of Good Karma Tours. You may not copy, reproduce, or use any material without written permission.
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10. Third-Party Services
Some tours may include services or products from third-party providers (e.g. boat rentals, drivers, external guides). While we select our partners carefully, we are not responsible for their actions or service delivery.
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11. Complaints
If you are dissatisfied with any aspect of your tour, please inform your guide immediately. If the issue is not resolved, email info@goodkarmatours.com within 7 days of your tour date. We aim to resolve all complaints fairly and promptly.
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12. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the Sri Lankan courts.
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13. Contact
Rebecca Joselyn
📧 info@goodkarmatours.com
🌐 www.goodkarmatours.com